MISSIONARY EXPRESS — TERMS OF SERVICE & REFUND POLICY
Last updated: September 2026
DISCLAIMER
Missionary Express is an independent shipping and package service. This website and its services are not affiliated with, sponsored by, or endorsed by The Church of Jesus Christ of Latter-day Saints. The Church has no responsibility for the services provided here.
1. ACCEPTANCE OF TERMS
By placing an order or using missionaryexpress.com, you agree to be bound by these Terms of Service. We reserve the right to update these terms at any time. Continued use of our website following any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
You represent that you are at least the age of majority in your state or province of residence. You are responsible for maintaining the confidentiality of your account credentials and all activity that occurs under your account.
2. SERVICES
Missionary Express provides consolidated international package shipping to missionary destinations in Brazil, Argentina, Uruguay, Paraguay, Chile, Europe, Japan, Mexico and other select countries. We handle logistics, customs clearance, and last-mile delivery to mission offices.
We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion.
3. DUTIES AND TAXES
Missionary Express covers all customs duties and taxes for packages shipped to the selected countries and other standard destinations. Your missionary will never be charged a customs fee upon receipt. All packages entering destination countries are subject to inspection by customs and government authorities in accordance with local laws.
4. REFUND POLICY
4A — Premade & Custom Packages (Products Purchased on Our Website)
Premade packages and products purchased directly through our website are fully refundable if the package does not arrive at the mission office or is not received by your missionary for any reason within the expected delivery window.
To request a refund — email us or text (385) 343-8027. We will verify delivery status and process your refund within 5–7 business days to your original payment method.
4B — Packages from Home (Monthly Shipments)
Packages shipped through our monthly consolidated shipment service are non-refundable for the value of their contents unless Package Protection was purchased at checkout.
With Package Protection:
If your package is lost, stolen, damaged, or seized by customs authorities, we will refund the approximate value of the items up to the coverage limit for your cart value as outlined in Section 4D. Coverage reimburses the actual approximate value of lost or damaged items — not the maximum coverage amount. Shipping fees are non-refundable as the service was performed. Claims must be submitted within 30 days of the expected delivery date.
Without Package Protection:
If your package is lost, stolen, damaged, or seized by customs authorities, no refund will be issued for the shipping fee or the contents. By declining Package Protection at checkout, you acknowledge that you ship at your own risk and accept full responsibility for any loss, damage, or customs seizure.
The only exception is outlined in Section 4C below.
4C — Customs & Government Authorities
All international shipments are subject to inspection, retention, or seizure by customs or government authorities in the destination country — including customs agencies, health agencies such as ANVISA and MSP, and agricultural agencies such as MAPA and MGAP. This is entirely outside of our control and is not considered a failure of service on our part.
If your package is held, seized, or confiscated by any government authority:
- With Package Protection: We will refund the approximate item value up to your selected coverage tier as outlined in Section 4D. Shipping fees are non-refundable.
- Without Package Protection: No refund will be issued for the shipping fee or the contents of the package.
The only circumstance in which shipping fees are refunded is if your package is lost or damaged due to a direct error by Missionary Express or a third-party carrier we engage. In that case, we will refund the shipping fee you paid regardless of whether Package Protection was purchased. This does not apply to customs seizure, government retention, or any situation outside our direct control.
No exceptions will be made to this policy regardless of the circumstances of the seizure or the value of the contents.
4D — Package Protection Coverage
Package Protection is automatically calculated based on your cart value at checkout. Package Protection is offered at checkout through our cart protection widget.
Coverage tiers are as follows:
| Cart Value | Protection Fee | Maximum Coverage |
|---|---|---|
| $0 – $100 | $5.99 | Up to $150 |
| $100 – $299 | $7.99 | Up to $300 |
| $299 and above | $15.99 | Up to $500 |
Coverage reimburses the actual approximate value of lost, damaged, or seized items — not the maximum coverage amount. The tier limits above represent the ceiling of what can be claimed, not a guaranteed payout. If your package contained $50 worth of items and you purchased the $15.99 tier, your refund will reflect the approximate value of the items lost — up to $500, not a flat $500 payout.
Coverage is capped at $500. For shipments containing items valued above $500, contact us by texting at (385) 343-8027 or email us before shipping to discuss additional coverage options.
Missionary Express reserves the right to request documentation of item value when processing claims.
4E — Refund Processing
All approved refunds are processed within 5–7 business days and returned to your original payment method. Refund eligibility is determined at our sole discretion based on the circumstances of each case and the protection status of your shipment.
5. PACKAGE CONTENTS
You are solely responsible for the contents of packages you send through our service. By submitting a shipment, you confirm that your package does not contain items prohibited by the laws of the destination country or restricted under our packing guidelines. Missionary Express is not liable for seizure or confiscation resulting from prohibited or restricted contents.
For a full list of allowed and restricted items, visit our How to Ship page.
6. PRIVACY & SECURITY
We use Shopify to power our online store. Your personal information is handled in accordance with Shopify's Privacy Policy, available at shopify.com/legal/privacy. We may share your information as required by law or to protect our legal rights.
7. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Missionary Express shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability to you for any claim arising from a shipment shall not exceed the shipping fee paid for that shipment, or the Package Protection coverage amount if protection was purchased.
9. CONTACT
Questions about these terms or a specific shipment?
📱 Text us: (385) 343-8027 — texting is the fastest way to reach us
📧 Email: mymissionaryexpress@gmail.com
🌐 missionaryexpress.com
By placing an order with Missionary Express, you agree to all terms outlined on this page.